Experience
CISCO SYSTEMS, Bordentown, New Jersey
Program Manager, TEK Systems Consultant, 2020 - Present
Lead program development, implementation and improvement of Global RMA Invoicing team within Global Services Logistics Operations. Responsible for the program and process improvement for parts recovery, along with leading the internal training initiative for the Global team.
• Manage revenue generation program with end customers and partners for non-returned equipment
• Develop and lead training activities for Global RMA Invoicing team
• Designed and implemented process and procedures for ROI improvements
• Create process and procedures for Global RMA customer care team
Led life-cycle strategy, development, and profitability of supply chain automation within Global Services Logistics Operations. Owned development and ongoing management of C3 Attribute Data Layer enhancements. Supervised cross-functional teams, developing requirements to functionality, and program capabilities.
• Created value case, planning, and identification/ prioritization of features.
• Evaluated technology workstream effectiveness/data interoperability of complex B2B systems.
• Managed issue resolution with vendors on technology, product quality and functionality.
• Drove Trade Compliance requirements from concept through implementation.
ZEBRA TECHNOLOGIES, Holtsville, New York
Senior Advisor, Product and Portfolio Management, 2018-2020
Directed life-cycle development and ongoing management of Zebra OneCare Premier Managed Service Program. Managed profitability, growth, product development, and market launches. Led IP protection initiative, securing proper entitlement of restricted software.
• Oversaw 25% annual growth of established Managed Service Program, with addition of market-leading services offerings, launching new growth theaters and expanding program capabilities.
• Supervised 40% margins maintained by program-deliverable standardization, introduction of managed device service tools, and development of new sales materials.
• Managed $5,000,000 forecasted revenue, implementing new software processes, procedures, and enforcement capabilities into Zebra.com restricted software download portal.
CISCO SYSTEMS, (2000 – 2018) Bordentown, New Jersey
Software Product Manager TEK Systems Consultant, 2017-2018
Initiated life-cycle strategy, development, and profitability of software products and services. Drove enhancement of program architecture. Managed cross-functional teams, developing requirements to functionality and program capabilities.
• Developed a system to incorporate sales requirements into development process.
• Reduced Sales’ time by 25% with introduction of Cisco customer data tool.
CISCO SYSTEMS, 2000-2016, Iselin, New Jersey
Senior Manager, Software Product Manager, 2012-2016
Directed product management and marketing department with staff of senior managers. Positioned products and outbound messaging to customers. Managed profitability, growth, product development, and market launches. Championed career development and promotions, overseeing a team of senior product managers, marketing managers, and support associates.
• Managed $100,000,000 produced by spearheading C-Level executive agreements and establishing new business and revenue model for industry solutions group, including pricing model negotiations to support profitability of platform, resulting in 45% margin within two years.
• Generated $25,000,000 in revenue by leading development and ensuring customer requirements of Interactive Experience Platform (IEP) 4650 appliance. Completed project two months ahead of schedule and 15% below budget plan.
• Supervised $600,000 in cut costs within first year, driving business architecture to support ordering, fulfillment, and provisioning services of Platform as a Service (PaaS), serving as best practices development platform.
• Prevented $100,000 in fines by managing forecast and supply chain planning of collaborative solution involving call center, communication products, digital media players, server appliances, and keeping inventories below budget.
Senior Manager, Solutions Product Manager, 2009-2012
Managed creation and development of software solutions business unit’s product management line of business. Created and implemented business model identifying, developing, and launching software solutions, including introduction of Agile life-cycle development methodology that incorporated Agile tools and processes (Rally, User Stories, Prioritization, and Sprint Discipline) utilized by product management, engineering, operations, and marketing.
• Oversaw $200,000,000 in sales achieved, pioneering first internal software solutions business unit.
• Managed 50% reduction in software time-to-market by introducing Agile development methodology.
• Led 10% expense reduction and increased efficiency by designing unique solution operating model to drive repeatable, scalable, and profitable product launches of new and emerging technologies.
ADDITIONAL EXPERIENCE
Senior Product Manager, Cisco Systems, Wall, New Jersey, 2007-2009.
Steered strategy, concept, market entry, development, evolution, P&L statements, penetration, and growth perspectives for emerging technologies service practice. Directed $280,000,000 in revenue generated, creating emerging solutions design center of excellence, applying unique solution operating model, and enabling product development for multiple business units. Supervised five lines of business that encompassed major releases every 12 to 18 months and quarterly minor releases.
Services Program Manager, Cisco Systems, 2000-2007.
Administered $400,000,000 network optimizations support program. Aided in development of new program architecture. Supported customer account planning and research for customer sales presentations. Realized $300,000,000 in revenue growth by overseeing an advanced services optimization program that included leading a worldwide cross-functional team to expand into new markets.